Ontario Clean Energy ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website or use our services. By using our website, you consent to the practices described in this policy.
We handle personal information in accordance with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable Ontario privacy legislation.
1. Information We Collect
We may collect the following types of information when you interact with us:
- Personal information you provide: name, email address, phone number, mailing address, home ownership status, and program eligibility details you submit through our forms.
- Automatically collected information: IP address, browser type, device information, pages visited, and other usage data gathered through cookies and similar technologies.
- Communications: records of your correspondence with us if you contact us by email, phone, or web form.
2. How We Use Your Information
We use the information we collect to:
- Assess your eligibility for energy rebates, bill credits, and home improvement programs.
- Respond to your inquiries and provide customer support.
- Connect you with relevant program administrators and service providers.
- Improve our website, services, and communications.
- Comply with legal obligations and prevent fraud or misuse.
3. How We Share Your Information
We do not sell your personal information. We may share your information with:
- Program administrators, utilities, and approved contractors to facilitate the services you request.
- Service providers who perform functions on our behalf, under confidentiality obligations.
- Government or regulatory authorities where required by law, court order, or to protect our legal rights.
4. Cookies and Tracking Technologies
We use cookies and similar technologies to operate our website, analyze traffic, and understand how visitors use our services. You can control or disable cookies through your browser settings, though some features of the website may not function properly as a result.
5. Data Security
We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information against unauthorized access, use, or disclosure. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
6. Data Retention
We retain personal information only for as long as necessary to fulfill the purposes outlined in this policy, or as required by applicable law. When information is no longer needed, we take steps to securely delete or anonymize it.
7. Your Rights
Subject to applicable law, you have the right to access, correct, or request deletion of your personal information, and to withdraw your consent to our use of it. To exercise these rights, please contact us using the details below. We may need to verify your identity before responding to your request.
8. Third-Party Links
Our website may contain links to third-party websites, including government and utility program pages. We are not responsible for the privacy practices or content of those websites. We encourage you to review their privacy policies before providing any personal information.
9. Children's Privacy
Our services are intended for individuals who are at least 18 years of age. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can remove it.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised "Last updated" date. We encourage you to review this policy periodically to stay informed about how we protect your information.
11. Contact Us
If you have questions or concerns about this Privacy Policy or our handling of your personal information, please contact us:
- Ontario Clean Energy
- Email: info@ontariocleanenergy.ca
- Phone: 1-800-ONT-ENERGY